Privacy Policy

Effective date: 10/1/26

Redefining Tinnitus is operated by Seeds of Insight Coaching (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, and share personal information when you visit our Thinkific course site, purchase or access our educational products, participate in coaching or community activities, or contact us.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact and account information: Your name, email address, login information, and any additional details you provide when creating an account.

• Purchase information: Products purchased, transaction history, billing details, and payment status. Payment information is processed by our payment providers.

• Course activity: Enrollment, lesson progress, completion information, survey responses, and contributions to course discussions or communities.

• Communications and feedback: Information you provide through emails, forms, support requests, or feedback surveys.

• Technical information: Information such as your IP address, browser, device, and website activity, collected through our platform and cookies or similar technologies.

If you choose to share information about tinnitus, hearing, sleep, or other personal experiences, we may receive that information. Please share only what you feel comfortable sharing and avoid submitting medical records or unnecessary sensitive information.

2. How We Use Your Information

We use personal information to:

• Create and manage your account.

• Process purchases and provide access to products and services.

• Deliver courses, educational resources, and coaching.

• Respond to questions and provide customer support.

• Send account, purchase, and course-related communications.

• Send newsletters or promotional emails when you subscribe or otherwise authorize them.

• Understand how our resources are used and improve them.

• Protect our services, prevent fraud, maintain business records, and meet legal obligations.

3. Service Providers and Information Sharing

Our course site is hosted by Thinkific, which processes information to support account access, course delivery, payments, and other platform functions.

We also use Mailchimp for email. These providers may process personal information as needed to perform their services.

You can read Thinkific’s Privacy Policy at:
https://www.thinkific.com/privacy-policy/

We may also disclose information when required by law, to protect rights or safety, to investigate fraud or misuse, or in connection with a business transfer, subject to applicable legal requirements.

4. Payment Information

Purchases are processed through Thinkific Payments or the other payment options offered at checkout. Payment providers handle payment details according to their own privacy policies.

We receive transaction information needed to manage your purchase, such as payment status and order details.

5. Cookies and Analytics

Our site and service providers may use cookies and similar technologies to keep you signed in, remember preferences, support purchases, and understand website usage.

You can manage cookies through your browser settings. Disabling some cookies may affect website functionality.

6. Email Choices

You can unsubscribe from marketing emails using the unsubscribe link included in those messages or by contacting us.

Even if you unsubscribe from marketing, we may still send necessary communications about your account, purchases, or access to services.

7. Community and Group Participation

Information you post in course discussions or communities may be visible to other participants. Information you share during group coaching may also be heard or seen by others in the group.

Please consider what you share. We cannot guarantee that other participants will keep shared information confidential.

8. Data Retention and Security

We retain personal information for as long as reasonably necessary to provide our services, maintain relevant business and transaction records, resolve disputes, and meet legal obligations.

We take reasonable steps to protect personal information. However, no electronic transmission or storage system is completely secure.

9. Your Privacy Choices and Rights

Depending on where you live and the laws that apply, you may have rights to access, correct, delete, or obtain a copy of your personal information, or to restrict or object to certain uses.

To submit a request, contact [email protected]. We may need to verify your identity before responding. Some information may need to be retained for legal or business recordkeeping purposes.

10. International Processing

We and our service providers may process or store information in countries other than where you live. Privacy laws in those countries may differ from those in your location.

11. Children’s Privacy

Our services are intended for adults age 18 and older. We do not knowingly collect personal information from children under 18.

If you believe a child has provided personal information to us, contact [contact email] so we can investigate and take appropriate action.

12. Links to Other Websites

Our resources may include links to other websites. Their privacy practices are governed by their own policies. Please review those policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy as our services or practices change. We will post the updated policy here and revise the effective date. Where required, we will provide additional notice of significant changes.

14. Contact Us

For questions about this Privacy Policy or requests concerning your personal information, contact:

Seeds of Insight Coaching
Operating as Redefining Tinnitus
Email: [email protected]
Business mailing address: